What does the evaluation overview reveal?

Living Hotels collects authentic customer reviews with the help of questionnaires generated by independent software provider TrustYou.The overview provides website visitors with the evaluations collected as well as with customer opinions from other evaluation portals.The aim is for the Livinghotels to react to customer requests, suggestions or critical reviews as directly as possible.

82
Very Good
Summary of 3022 verified reviews

Very good wellness hotel. Close to parking areas and public transportation.

Excellent Wellness HotelTop 3% in city

Good City HotelTop 39% in city

Good to know

  • Elevator in need of updating
  • Good accessibility by car
  • High priced breakfast
  • Clean hotel facilities

Review Highlights

Location

86/100


456 ratings

Great location.

Average parking.

Close to public transport and the train.

Convenient car access and well-priced parking.

Awesome sightseeing, but far from downtown.

Shopping, restaurants and bars in the area are great.

Service

85/100


420 ratings

Friendly, excellent service from wait staff and reception, but less impressive housekeeping.

Room service is average.

WiFi

79/100


50 ratings

Fast and cheap WiFi.

Breakfast

76/100


311 ratings

Tasty yet pricey breakfasts.

Value for money

71/100


205 ratings

Best value for money.

High priced breakfast.

Well-priced food and beverages.

Free internet.

Room

68/100


749 ratings

Old, small but relatively tidy rooms with excellent beds.

Neglected rooms with bad A/C, unsightly furniture, and so-so TV's.

Small rooms and poorly cleaned bathrooms.

Great kitchenettes and minibars.

Shower can be a problem.

Nice balcony.

Food

54/100


101 ratings

Dining is not great with untidy dining area and poor menu.

Affordable food with adequate dessert & fruits.

Anonymous

"Dr. H."

Overall good, but some of the front desk staff were not friendly or helpful. One gentleman on the evening shift though (tall, dark hair) was very helpful and friendly so I mostly waited until his shift to get help.

04.06.2018

Vikram M.

"Comfortable Stay with family"

We booked a superior maisonette at the Derag from 25/5-28/5 May for a family of 2+2. We arrived late night and to our surprise we had been upgraded to a family maisonette which had 2 bedrooms and a lounge area, a study area and ofcourse a kitchenett ...

30.05.2018

Altzar

"Imperial - only in name"

This hotel has an imperial name. That's the only thing that's imperial about it. The Wi-Fi did not work even though it was supposed to be free. The place is full of noisy tours. There is no ported to help a guest with luggage. They wanted payment in ...

29.05.2018

Ellen F.

"Room are clean and staffs are nice."

Room are clean, they change sheet every day. The breakfast was lovely too.

28.05.2018

I.

"not so good like before"

Carpet in the room was old and dirty, in a shower almost no shower soap , tube from the shower was broken. Breakfast was very good and the waiters very kind

25.05.2018

Lale G.

"Wonderful stay in Vienna"

The hotel is not in the city center but public transportation is so good in Vienna that it was absolutely no problem for us. There is a ubahn, tram and bus stop very very close by. We stayed for 10 days in a lively room. We read reviews about ling wa ...

30.04.2018

Anonymous

"Hotel is good but some infrastructure are down"

Everything is good but oven and stove in my room was down and not available before I left.

17.04.2018

Jilowey A.

"Stay in between modern style and old one"

Stay in between modern style and old one, and enjoy Austria life merged with German style what. I am glad to be your customer

11.02.2018

Olena

"Room on 4th floor"

This time room cleaning wasn't so good as always, all drinks (coffee, tea, beer) were absent, the plug in the kitchen didn't work (manager on reception promised to send master for fixing this issue, but nothing happened). Service during my previous s ...

06.02.2018

Sherpa

"A quite place in Vienna's beautiful 19th disctict"

The well equipped rooms allow for a relaxing stay in Vienna's most beautiful district. A walk brief walk and one gets a healthy supply of organic or gourmet food. The city is close by with the S45/U4 (check schedules: 10 min intervals for S45) or tra ...

15.01.2018

Nouna

"MRS. NOUNA GJALEB"

Dear All Staff, It was wonderful to stay at the Kaiser Franz Joseph. I stayed with my Husband since 2004 for many. Months . It is a good location and perfect services. It is a wonderful place to stay. I am interested in coming back and stay longer w ...

31.12.2017

Judith H.

"Our stay was very pleasant"

When we walked into the room we were initially unimpressed because it looked stark and tiny. But it turned out to be very efficiently laid out and very clean. The bathroom was very up to date. The hotel staff was excellent and the free water and be ...

29.12.2017

Rudolf H.

"i am always very satisfied."

We have stayed several times in their hotel. The location is good - the parking lots a disaster.

20.12.2017

Payman K. K.

"very good"

i stayed in two room 311 and 302 last week. Both rooms had the following problems: - Phone could not connect to reception - the washroom sink was plugged please add these to your routine cleaning service checks. thanks

12.12.2017

Yaron E.

"Nice Hotel, Airy rooms, a bit noisy on the street side"

Nice Hotel, Airy rooms, a bit noisy on the street side. GYM !

14.11.2017

Vicky

"General"

Hotel was very comfortable but also very dated. There was a kitchenette in the room, stocked with pans and plates but only 2 spoons. A bit pointless really but the fridge is useful. Breakfast is pricey at 15euros pp. The hotel bar is very nice but al ...

08.11.2017

N. A.

"It is good"

The hotel is on very peaceful and easily accessible location in Vienna. The public Transport is really close, TRAM, BUS and S-BHAN.

03.11.2017

Norbert B.

"15 day stay"

Remodeled room 363 was very nice. Location is 5 star, also close to trams. Employees nice. Price is very reasonable for XIX Bezirk. few items need improvements. Fitness center old and outdated equipment. 750.00 euro deposit for extra key, absurd.

17.10.2017

Ivy

"cockroaches"

The sink next to the stove had many cockroaches, they were coming from inside of the sink

04.10.2017

Pauline S.

"Lovely place to stay and explore Vienna"

This is a lovely hotel with modern rooms well decorated. The small kitchenette was a bonus but no pots, plates or cutlery meant we couldn't use it! There are far too many mirrors in the reception area and at times you are at risk of walking into one ...

18.09.2017

Bouvier

"Good"

GOOD. IT HAS THE MINIMUM A 4 STAR HOTEL SHOULD HAVE

11.09.2017

Ivana V.

"I am very satisfied with your hospitality and total service during my ..."

Room was very clean, internet connection very strong, breakfast was quite good and staff is excellent.

11.09.2017

Peter

"Wien"

It is a good hotel with two famous food supermarkets downstairs, small rooms, expensive breakfast. The hotel is cheap, far away from the center and the railway station.

31.07.2017

Tang K. A.

"Vienna trip"

Nice & Clean, with all necessary stuff... good location, near train & tram...

18.07.2017

Aftab, S.

"I was very comfortable, the way front desk responded to my needs and a..."

It was a good experience, where comfort, cleanliness and privacy .... a complete package in good price.

11.07.2017

Aparna M.

"Pleasant"

Overall experience was pleasant especially pre-checkin communication but some of the front desk staff were not well trained and unable to provide timely help. One of the days at the hotel coincided with my birthday and I was also delighted to receive ...

29.06.2017

Elisabeth B.

"Outside Vienna centre but well connected"

I nice reasonably priced hotel; very quiet room with balcony over a courtyard. Connections to the centre are via bus, tram, and S Bahn so very convenient. Grinzig is just up the road. I found breakfast quite pricey at 15 euros as I don't eat much, bu ...

23.06.2017

Jilowey A.

"renovation"

I noticed the renovation and good condition, keep going. I hope that you change lift or make a renovation

19.06.2017

Umesh J.

"Pleasant Stay with excellent breakfast"

The overall stay has been very good. The breakfast spread and arrangements were really good. The lift inside the hotel, door locks seems to be old and guess needs a change. While some of front desk were helpful and polite in providing information, so ...

13.06.2017

Sankar D.

"Fantastic"

Kitchen set were not kept ready before checkin the room

09.06.2017

1/8 >

Verified Reviews