What does the evaluation overview reveal?

Living Hotels collects authentic customer reviews with the help of questionnaires generated by independent software provider TrustYou.The overview provides website visitors with the evaluations collected as well as with customer opinions from other evaluation portals.The aim is for the Livinghotels to react to customer requests, suggestions or critical reviews as directly as possible.

83
Very Good
Summary of 3421 verified reviews

Very good wellness hotel. Close to parking areas and public transportation.

Excellent Wellness HotelTop 3% in city

Good City HotelTop 38% in city

Excellent WiFiTop 7% in city

Excellent Restaurants & BarsTop 7% in city

Good to know

  • Great shopping
  • Good accessibility by car
  • Clean hotel facilities
  • Good minibar

Review Highlights

WiFi

94/100


35 ratings

Good wifi quality.

Location

86/100


523 ratings

Great location.

Far from city centre, but close to good shopping, restaurants, and bars.

Close to public transport and the train.

Average parking.

Convenient car access and well-priced parking.

Service

82/100


475 ratings

Restaurant service is friendly and professional.

Decent reception and housekeeping.

Room service could have been improved.

Smooth booking process.

Value for money

79/100


235 ratings

Best value for money.

High priced breakfast.

Affordable beverage prices.

Room

74/100


843 ratings

Balconies with great views, clean rooms with ok furniture.

Small, relatively modern rooms with maintenance issues.

Small rooms and poorly cleaned bathrooms.

Great kitchenettes and minibars.

Shower was ok.

Air conditioning and TV's are decent.

Breakfast

70/100


369 ratings

Tasty yet pricey breakfasts.

Alzefna A.

"Very good"

I enjoyed your stay and it was comfortable and quiet

10.01.2019

Sylvia W.

"Sylvia"

We’ve stayed at the Kaiser Franz Joseph on about 6 occasions now and overall find all we need in a hotel. The staff are usually helpful, the rooms clean and cared for (not perfect ) but nothing that we considered a problem we spend more time in our ...

29.12.2018

M. A.

"”Always Franz Josef “"

The staff is very professional helpful and friendly. The rooms are confortable and clean and the hotel’s location is fantastic to reach the city center by tram. I had a fab stay at the Franz Josef.

04.12.2018

Nikola

"Nice expirience"

Hotel is clean, nice, good location.

20.11.2018

Barbara

"It had everything - except heating!"

Luckily I like a cool room to sleep in, as during the 3 days I stayed there the heating adjustment panel on the wall never worked. On the first night I took a picture of it and asked at reception and was told as it was Sunday they could only get some ...

16.11.2018

Goritsa

"An amazing place!"

The hotel is located in quiet and clean area of Vienna. Everywhere is clean and tidy. The staff i helpful. Everything was O.K. We would come back again.

13.11.2018

Aleksandr (. B.

"Mostly it was nice, comfortable and not very far from the center"

I was very pleased to make sure that choosing your hotel was the right decision. My wife and I noted good service, excellent breakfasts, and withal quite convenient location. We did not like only one thing: in our opinion, the bathroom has a very unc ...

08.11.2018

Ammar

"Amazing spacious elegant rooms"

I highly recommend Derag livinghotel Kaiser Franz Joseph for both tourists and work travelers.

13.10.2018

Elgar

"A truly pleasant stay"

A small glitch at check-in aside (failure of payment by debit card, which could have been shared responsibility of the card issuer as well), the nine nights at this hotel have been very comfortable and pleasant. A helpful staff, excellent condition o ...

02.10.2018

Alessand

"Poor check in"

We wait until 3 pm for the room even if I was a repeat client and some rooms were ready They gave me a wrong number room,.

26.09.2018

Andy L.

"Mr Andrew L."

Nice room, pleasant staff.

14.09.2018

Kostiantyn I.

"I like it"

I am staying here fourth time, and I hope that will be stay here more. I like rooms, I like how fast staff solve any problems. What I don't like: to noisy street under my window.

04.09.2018

Hamo

"Great experience"

Rooms clean and with a kitchen. Good wifi. Breakfast is nice. Had no problems at all.

28.08.2018

Izabela

"Not as good as photos"

We generally were pleased with hotel and services, but we expected new renovated fasion room as showed on the photos with white walls, clean look. Unfortunately we had our room on older part of the hotel which was much darker and probably wasn't look ...

22.08.2018

Hongwei Z.

"free drinks are very good"

The hotel has good instruments. In addition, the hotel is quite closed to Boku University.

18.08.2018

Daniel D.

"Good for short holiday!"

Very clean room, new furniture, a very good breakfast, more than enough, the mini-bar with beverages included in the room's price!

12.08.2018

Kenneth M.

"very pleasant stay"

We stayed in one of the rooms with cooking facility. All very clean and everything functioned well. Room was a little warm but OK by the evening. No complaints, excellent price, great breakfast and safe underground parking.

08.08.2018

Dorothy

"Our stay at the hotel was that it was neat and clean"

Our stay was very nice. The desk staff was fast and friendly. The people st the bakery were friendly and helpful

03.08.2018

Jjg

"The hotel met our expectations, good value for the price."

Only one event prevented a higher overall score. One afternoon upon our return to the room we found the door unlocked and ajar so that anyone could enter the room. The room was also unmade that day. Fortunately nothing was taken from the room. We ...

03.08.2018

Sankar D. X.

"Friendly service had gone down"

Reception does not provide friendly service. No clear information provided on checkout time. Finally had to pay extra money for checking out late. Refreshments (tea/coffee) not replaced everyday. Once in a week its been replaced which is unacceptable ...

05.07.2018

L.

"User-friendly amenities in room with simple design"

Good in renovated room facilities though hotel appears to be a bit old-fashioned . Like the small pantry and movable furniture. Counter reception lady staff not very friendly and helpful.

03.07.2018

Anonymous

"Dr. H."

Overall good, but some of the front desk staff were not friendly or helpful. One gentleman on the evening shift though (tall, dark hair) was very helpful and friendly so I mostly waited until his shift to get help.

04.06.2018

Vikram M.

"Comfortable Stay with family"

We booked a superior maisonette at the Derag from 25/5-28/5 May for a family of 2+2. We arrived late night and to our surprise we had been upgraded to a family maisonette which had 2 bedrooms and a lounge area, a study area and ofcourse a kitchenett ...

30.05.2018

Altzar

"Imperial - only in name"

This hotel has an imperial name. That's the only thing that's imperial about it. The Wi-Fi did not work even though it was supposed to be free. The place is full of noisy tours. There is no ported to help a guest with luggage. They wanted payment in ...

29.05.2018

Ellen F.

"Room are clean and staffs are nice."

Room are clean, they change sheet every day. The breakfast was lovely too.

28.05.2018

I.

"not so good like before"

Carpet in the room was old and dirty, in a shower almost no shower soap , tube from the shower was broken. Breakfast was very good and the waiters very kind

25.05.2018

Lale G.

"Wonderful stay in Vienna"

The hotel is not in the city center but public transportation is so good in Vienna that it was absolutely no problem for us. There is a ubahn, tram and bus stop very very close by. We stayed for 10 days in a lively room. We read reviews about ling wa ...

30.04.2018

Anonymous

"Hotel is good but some infrastructure are down"

Everything is good but oven and stove in my room was down and not available before I left.

17.04.2018

Jilowey A.

"Stay in between modern style and old one"

Stay in between modern style and old one, and enjoy Austria life merged with German style what. I am glad to be your customer

11.02.2018

Olena

"Room on 4th floor"

This time room cleaning wasn't so good as always, all drinks (coffee, tea, beer) were absent, the plug in the kitchen didn't work (manager on reception promised to send master for fixing this issue, but nothing happened). Service during my previous s ...

06.02.2018

1/8 >

Verified Reviews