What does the evaluation overview reveal?

Living Hotels collects authentic customer reviews with the help of questionnaires generated by independent software provider TrustYou.The overview provides website visitors with the evaluations collected as well as with customer opinions from other evaluation portals.The aim is for the Livinghotels to react to customer requests, suggestions or critical reviews as directly as possible.

90
Excellent
Summary of 1953 verified reviews

Excellent romantic hotel. Close to Opera House. Great location.

Excellent Romantic HotelTop 1% in city

Excellent Boutique HotelTop 2% in city

Excellent City HotelTop 7% in city

Great Business HotelTop 16% in city

Excellent ReceptionTop 2% in city

Most ComfortableTop 3% in city

Excellent Dining ExperienceTop 9% in city

Good to know

  • Clean hotel facilities
  • Hotel could use some updating
  • Good alcoholic drinks
  • Clean

Review Highlights

Location

97/100


701 ratings

Great location.

Central location with great sightseeing, dining out and shopping.

Close to public transport and the train.

Good car access, but so-so parking.

Service

90/100


551 ratings

Friendly, professional service, however housekeeping is less well rated.

Great reception, waitstaff, and management.

Comfort

83/100


419 ratings

Very comfortable, large rooms with sizeable bathrooms.

Decent beds, but poor A/C.

Room

83/100


676 ratings

Tidy rooms and great minibars.

Spacious, moderately new rooms, with nice views but average beds.

Decently-clean rooms with spacious bathrooms.

Rooms relatively well-kept, with okay furniture, but problems with the A/C.

Acceptable TV's and kitchenettes.

Shower was ok.

Food

81/100


99 ratings

Excellent dining with especially good side dishes and desserts.

Restaurant is well-priced with a great menu.

WiFi

80/100


27 ratings

Good internet service.

Average wifi quality.

Breakfast

80/100


217 ratings

Tasty yet pricey breakfasts.

Cleanliness

77/100


139 ratings

Clean hotel facilities.

Rooms are clean, but bathrooms are only so-so.

Amenities

43/100


282 ratings

Great entrance area, but outdated facilities.

Elevator in need of updating.

Unspectacular architecture.

Dorota &. C.

"Very enjoyable stay !!!"

Great location, nice rooms, friendly staff, tasty breakfast and reasonable price. Highly recommend it !

17.07.2018

S.l.

"Great Value for Money"

Great location, friendly staff, free Nespressos and water in the ground floor lobby. Some sights are just within 5 to 12 minutes' walking distance. The hotel is also next to the metro station Karlplatz. We had an apartment room room with a dining tab ...

15.07.2018

Cynthia M.

"Great Hotel"

This centrally located hotel is well appointed and clean. The staff are friendly and helpful.

14.07.2018

Maheera

"Ms.maheera"

Very nice hotel with excellent service Nicelocation its in the centre of vieena

14.07.2018

Norman B.

"excellent position and service"

The apartment served our needs very well. We are happy with the furnishing and the general amenities, especially the replenishing of the water in the frig and the beer too. We were intrigued by the lack of doors in the living part and the many doors ...

14.07.2018

Nick K.

"Great"

My wife and I really enjoyed our time in Vienna and at Derag Livinghotel an der Oper. The facility was centrally located, and allowed us to walk to pretty much any attraction we wanted to in the central rings of Vienna. The staff was very friendly ...

08.07.2018

Anonymous

"Great location and staff."

Overall a terrific experience if you need an apartment in Wien for 2 people.

08.07.2018

Markus T.

"Excellent stay"

Thoroughly enjoyed our stay. Perfect location to get anywhere and excellent customer service throughout our stay. Everything is clean and well taken care. Would definitely recommend this place to anyone.

07.07.2018

Pat

"5 star rating -outstanding"

Fantastic hotel. Prestine, beautifully appointed rooms. Very welcoming hotel with coffee and water available in the lobby and complimentary beer to welcome you. Staff was very professional and friendly. I would definetly recommend Derag Livinghotel

06.07.2018

Ac

"Very pleasant & enjoyable stay"

Stayed 4 nights in a 1 Bedroom apartment unit . The double sofa bed, kitchenette, dining area made it a very comfortable stay for us (2 adults+ 1 teen). The unit is spacious. Location is very convenient for short walk to the Opera House and Musikve ...

06.07.2018

Shannon

"Amazing apartment in perfect location."

We stayed at the Derag Livinghotel an der Oper for 3 nights. We were a group of 3 adults. The apartment was amazing. The beds were extremely comfortable and there was plenty of room for everyone. There was even beer and water chilling in the fridge ...

25.06.2018

Mohamed

"Amazing"

Very clean, very good staff, excellent location

19.06.2018

Ayna

"perfect stay!"

We stayed 4 nights at the hotel, perfect location. Just 2 or 3 minutes to the StaatsOpera, and Karlsplatz station, and even the supermarket. The room was convenient big enough for 2 people, and we could put the clothes in the shelf. The staff were f ...

17.06.2018

Marian D.

"Great."

The hotel is centrally located. Near many of the most visited sights in Vienna. The staff was friendly and helpful. The rooms were clean and spacious.

17.06.2018

Angela

"Elevator unusually small"

Clean, spacious room and newly renovated bathroom. Provides bedroom slippers too. Cubicle elevator is meant for one BIG, two average or three tiny humans only.

04.06.2018

William P.

"Great loacation, fanatastic experience!"

This hotel was centrally located just one block south of the Opera House in the first district. Our experience with the hotel staff was great, very personal and friendly. We arrived early in the morning they stored our luggage until check in time, al ...

01.06.2018

K. Y. Y.

"It is a new experience for us to live in a historical building!"

The location is great! The room is comfortable! The lift is definitely a wonderful feature!

30.05.2018

John Y.

"Made our trip enjoyable!"

This is the perfect place for a stay in Vienna. Perfect location, easy access to transportation, within walking distance to most of the attractions, and a friendly helpful staff. I highly recommend this hotel.

05.05.2018

Patty W.

"Central location/Easy access to train"

Enjoyed our stay at the Derag Living Hotel. Only had an issue with the shower not keeping water contained and ending up with water soaking the bathmat and drapes broken so that they would not slide open/closed easily. Great location with easy access ...

04.05.2018

Annukka

"Great service,"

The room is spacious and nicely decorated. Small gestures like free minibar, coffe and water make a big difference and we appriciated the gesture very much. Personnel was very helpful, kind and professional. We missed slippers and bathrobes in the ...

25.04.2018

Roopa N. R.

"Excellent"

I really had a pleasant stay at DERAG living hotel. It was good as it was in the city center. All the staff was really kind and warm. hotel was very clean and service at the restaurant was good. Overall I had a good experience.

23.04.2018

Rashed

"Very impressive stay in Derag livinghotel"

Thanks to all staff of Derag livinghotel.

08.04.2018

Tali

"Great location"

Overall was a wonderful stay. The only disadvantage was the small elevator and 7 stairs to reach it.

04.04.2018

Michael K.

"Great concept, Excellent hospitality , First class location"

This concept of combining hotel accommodation and ‘at home feel’ is a winner. And in addition the hotel lounge is luxurious, free Nespresso and water available and most important: the location is unbeatable. Only suggestion: change the NAME of th ...

31.03.2018

Martyn

"Perfect location. Great apartment"

We loved the apartment. The location could not have been easier for getting about the city, so much so that we barely used the expensive Vienna Card public transport tickets we had bought before travelling. Yes the lift is small, but it works fine. T ...

17.02.2018

Caroline C.

"Great hotel- great location"

We stayed Feb 2018 for my daughter’s 21st. Apartment was lovely, with nice complimentary touches and good cooking facilities. Hotel was clean and well decorated, staff were very helpful and the hotel was good for transport being near to Karlsplatz ...

06.02.2018

Nhu

"Lovely hotel with very friendly staff"

Hotel was cosy with very friendly staff. It was a nice change from a large impersonal hotel. Our stay was too short in Vienna. We will come back to the hotel when we are next in Vienna.

17.01.2018

K. S.

"“We would not return and way to expensive for what it is.”"

The breakfast was very limited and the produce was not fresh, including the bread and sweets. The breakfast staff were unfriendly and rude. The room was not cleaned probably as they did not hoover the carpet or fold Pyjamas. The entrance/reception ar ...

06.01.2018

Katharina

"You feel at home"

Perfect rooms, perfect breakfast and very nice staff. The location is fantastic

29.12.2017

Aya G.

"Great hotel!"

The reception was very pleasant, the location is excellent! The apartment is spacious and cozy, the kitchenette is well equipped. The beds are comfortable. Although the bathroom had a problem with the shower faucets, the bath was good. The bathroom i ...

24.12.2017

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Verified Reviews