What does the evaluation overview reveal?

Living Hotels collects authentic customer reviews with the help of questionnaires generated by independent software provider TrustYou.The overview provides website visitors with the evaluations collected as well as with customer opinions from other evaluation portals.The aim is for the Livinghotels to react to customer requests, suggestions or critical reviews as directly as possible.

90
Excellent
Summary of 1942 verified reviews

Excellent boutique hotel. Close to Opera House. Great location.

Excellent Boutique HotelTop 2% in city

Excellent Romantic HotelTop 3% in city

Excellent City HotelTop 7% in city

Great Business HotelTop 16% in city

Most ComfortableTop 2% in city

Excellent ReceptionTop 2% in city

Good to know

  • Housekeeping can be a problem
  • Clean rooms
  • Hotel could use some updating
  • Great reception

Review Highlights

Location

97/100


690 ratings

Great location.

Central location with great sightseeing, dining out and shopping.

Close to public transport and the train.

Good car access, but so-so parking.

Service

90/100


542 ratings

Warm reception, management and restaurant service.

Housekeeping can be a problem.

Comfort

84/100


415 ratings

Very comfortable, large rooms with sizeable bathrooms.

Decent beds and A/C.

Room

83/100


672 ratings

Great views, and clean, somewhat new rooms.

Big rooms with excellent minibars and great kitchenettes.

Acceptably maintained rooms with mediocre beds and furniture.

Large, so-so bathroom.

Shower was ok.

Air conditioning and TV's are decent.

Breakfast

79/100


218 ratings

Tasty yet pricey breakfasts.

WiFi

77/100


28 ratings

Good internet service.

Cleanliness

76/100


137 ratings

Clean rooms.

Moderately clean hotel facilities.

Amenities

43/100


270 ratings

Great entrance area, but outdated facilities.

Elevator in need of updating.

Unspectacular architecture.

Angela

"Elevator unusually small"

Clean, spacious room and newly renovated bathroom. Provides bedroom slippers too. Cubicle elevator is meant for one BIG, two average or three tiny humans only.

04.06.2018

William P.

"Great loacation, fanatastic experience!"

This hotel was centrally located just one block south of the Opera House in the first district. Our experience with the hotel staff was great, very personal and friendly. We arrived early in the morning they stored our luggage until check in time, al ...

01.06.2018

K. Y. Y.

"It is a new experience for us to live in a historical building!"

The location is great! The room is comfortable! The lift is definitely a wonderful feature!

30.05.2018

John Y.

"Made our trip enjoyable!"

This is the perfect place for a stay in Vienna. Perfect location, easy access to transportation, within walking distance to most of the attractions, and a friendly helpful staff. I highly recommend this hotel.

05.05.2018

Patty W.

"Central location/Easy access to train"

Enjoyed our stay at the Derag Living Hotel. Only had an issue with the shower not keeping water contained and ending up with water soaking the bathmat and drapes broken so that they would not slide open/closed easily. Great location with easy access ...

04.05.2018

Annukka

"Great service,"

The room is spacious and nicely decorated. Small gestures like free minibar, coffe and water make a big difference and we appriciated the gesture very much. Personnel was very helpful, kind and professional. We missed slippers and bathrobes in the ...

25.04.2018

Roopa N. R.

"Excellent"

I really had a pleasant stay at DERAG living hotel. It was good as it was in the city center. All the staff was really kind and warm. hotel was very clean and service at the restaurant was good. Overall I had a good experience.

23.04.2018

Rashed

"Very impressive stay in Derag livinghotel"

Thanks to all staff of Derag livinghotel.

08.04.2018

Tali

"Great location"

Overall was a wonderful stay. The only disadvantage was the small elevator and 7 stairs to reach it.

04.04.2018

Michael K.

"Great concept, Excellent hospitality , First class location"

This concept of combining hotel accommodation and ‘at home feel’ is a winner. And in addition the hotel lounge is luxurious, free Nespresso and water available and most important: the location is unbeatable. Only suggestion: change the NAME of th ...

31.03.2018

Martyn

"Perfect location. Great apartment"

We loved the apartment. The location could not have been easier for getting about the city, so much so that we barely used the expensive Vienna Card public transport tickets we had bought before travelling. Yes the lift is small, but it works fine. T ...

17.02.2018

Caroline C.

"Great hotel- great location"

We stayed Feb 2018 for my daughter’s 21st. Apartment was lovely, with nice complimentary touches and good cooking facilities. Hotel was clean and well decorated, staff were very helpful and the hotel was good for transport being near to Karlsplatz ...

06.02.2018

Nhu

"Lovely hotel with very friendly staff"

Hotel was cosy with very friendly staff. It was a nice change from a large impersonal hotel. Our stay was too short in Vienna. We will come back to the hotel when we are next in Vienna.

17.01.2018

K. S.

"“We would not return and way to expensive for what it is.”"

The breakfast was very limited and the produce was not fresh, including the bread and sweets. The breakfast staff were unfriendly and rude. The room was not cleaned probably as they did not hoover the carpet or fold Pyjamas. The entrance/reception ar ...

06.01.2018

Katharina

"You feel at home"

Perfect rooms, perfect breakfast and very nice staff. The location is fantastic

29.12.2017

Aya G.

"Great hotel!"

The reception was very pleasant, the location is excellent! The apartment is spacious and cozy, the kitchenette is well equipped. The beds are comfortable. Although the bathroom had a problem with the shower faucets, the bath was good. The bathroom i ...

24.12.2017

Roy

"It was a pleasue"

It was a pleasure staying at Derag hotel. Extremely nice staff. Great location (Close to many of the main attractions, cafes and restaurant) , a foot step from the underground train. Room was great, very comfortable, big and well equipped.

13.12.2017

Luis

"Excellent location. Very friendly staff"

A fantastic place to discover Wien. Very close to the main monuments and places of interest. Very friendly staff.

11.12.2017

Henry E. D.

"Dr Hank"

Excellent location, professional staff, walking distance to everything. The best of the best!!

08.12.2017

Anonymous

"Really great hotel, staff and super location"

Only a couple of minor reasons for not giving it 5 stars and that is because the decor felt a little old and there were levers missing from the spa/shower Which made it hard to adjust and some instructions May have helped too. However it was spotless ...

03.12.2017

Anonymous

"Just average"

The location of the hotel was good and the receptionist very helpful when asked to help. Breakfast was great and staff always helpful The Nespresso corner was nice, but the machine would not always work... In the negative side:: - there was a very in ...

15.11.2017

Kathy D.

"A perfect place for our stay in Vienna!"

This was our first time in Vienna and we couldn’t have asked for more in terms of the location and very helpful staff. Public transportation is just outside the door and we did all of our sightseeing either by foot or by metro & train. They eve ...

11.11.2017

Uladzimir I.

"Very good !"

Thanks for all !

10.11.2017

Madalena C.

"Mrs Madalena C."

Central situation excellent for sight seeing. Clean comfortable warm hotel . Excellent breakfast with lots of choices. Room well appointed ( light fitting too low easy to knock your head on it ) . Only thing which is very small BBC not working on t. ...

08.11.2017

Yvette D. B.

"Wasn't expecting this!"

The location of this hotel cannot be beat! It is close to within walking distance of many of the main attractions, restaurants, public transportation and shopping. The spacious apartment cannot be beat! The rooms need a bit of updating (get rid of ...

30.10.2017

Thomas

"Excellent location and service"

The hotel is in a great location close to the Vienna State Opera House. Staff are friendly, accommodating and attentive. Really appreciated the unlimited supply of bottled water as well as the afternoon treats. Will stay at this hotel again on our ne ...

27.10.2017

Tom

"Superb"

An excellent hotel, friendly and helpful staff, and the comfiest bed of any hotel I have stayed in

24.10.2017

Sinisa M.

"Feel pleasent."

Good location. Pleasent staff. Good breakfest.

24.10.2017

Esther B. Y.

"Great"

Very good hotel, nice and helpful team, comfortable and large rooms, excellent breakfast. The hotel is situated in one of the best places in vienna, close to most attractions. Very satisfied!

18.10.2017

Ji Y. L.

"A place where the location is fantastic"

You can get to the Opera House in less than a minute from the hotel. Various forms of transportation are in front of the hotel, and Sight-seeing bus stops nearby. There are famous cafes and restaurants, so it is good to enjoy.Overall, the room was ne ...

10.10.2017

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Verified Reviews