What does the evaluation overview reveal?

Living Hotels collects authentic customer reviews with the help of questionnaires generated by independent software provider TrustYou.The overview provides website visitors with the evaluations collected as well as with customer opinions from other evaluation portals.The aim is for the Livinghotels to react to customer requests, suggestions or critical reviews as directly as possible.

77
Good
Summary of 212 verified reviews

Good accommodation. Located near shopping areas and has easy access to train stations.

Good to know

  • Friendly atmosphere
  • Great location
  • Comfortable beds
  • Friendly service

Review Highlights

Wellness Area

83/100


8 ratings

Wellness area is impressive overall, and the sauna is so-so.

Location

81/100


37 ratings

Great location near lots of shopping.

Difficult access to public transport.

Train station is close.

Service

69/100


61 ratings

Friendly, somewhat professional service and OK housekeeping.

Great reception and laundry service.

Room

60/100


56 ratings

Awesome beds, and reasonably clean rooms.

Small, outdated rooms in need of better maintenance.

Cleanliness

53/100


26 ratings

Room cleanliness is acceptable.

Moderately clean accommodation facilities.

Value for money

50/100


6 ratings

Fairly good value for money.

WiFi

44/100


21 ratings

Wifi quality could be improved.

Kruesi W.

"Sofa should be replaced"

Room is good but Sofa is very bad you can Seat comftible

06.11.2018

Anna

"Needs a lot of Improvement"

The check in process was smooth despite our early arrival, which was made possible by the Front desk Manager. For the entire month duration of our stay, we had 3 different rooms in total due to our extensions. Therefore, we have seen 3 rooms in all l ...

04.11.2018

Bill K.

"As always, just great !!"

This is now the 13th year running during which I have stayed at Derag for 1 week during October. The apartment/room has always been comfortable and well serviced but what makes the stay SO enjoyable and comfortable is the staff. Barbara and her team ...

17.10.2018

Anonymous

"Not very good"

The location is fine (Sudbahnof is a nice area, even though a bit far from the subway). The coffee and space at the main hotel is excellent, and the staff there is also very nice. Moreover, the two ladies that work at the reception of the residence ( ...

02.10.2018

Silvia

"Very pleasant stay"

I stayed in Derag Livinghotel Johannes Wolfgang Appartements for 6 months. My apartment was quite small, but cozy, and had everything you might need for a long stay. It was renovated and well cleaned every week (especially the bathroom). The bed was ...

01.10.2018

Michaela

"A good place to stay in a very nice area"

Always among the choices I would make for a longer stay in Frankfurt. It's clean and friendly, in a very nice area, it's cozy and warm and ready to help and improve.

04.09.2018

Anonymous

"Good rooms, service satisfactory."

I did enjoy my stay and in particular the rooms. However, I felt that the service at the reception was not accommodating. Whenever I had a kind request, for example washing machine coins of a particular kind, the staff was not accommodative (and in f ...

03.09.2018

T.m

"Great location, Comfortable room, Reasonable rates"

This is my favorite service apartment in Frankfurt. My wife and I felt like home during our stay.

17.07.2018

Arun N.

"Nice place to stay. It is calm and neat and in mid of nature."

The stay was really good, but you would have included morning breakfast and washing machine free with this.

12.06.2018

Joao A.

"Quality of service laggs behind competition"

Although I broadly enjoyed my staying, there are several setbacks that should be carefully improved. - With the exception of the two ladies, the people in the reception are normally unfriendly and are quite often not there, meaning we have to wait so ...

05.06.2018

Anonymous

"Very nice place to live, also for long periods"

Nice and comfortable living space in a nice green residential area. The reception service is very helpful and the cleaning service is punctual. Major downsides: the internet is very unstable and it takes relatively long to go to the city center.

05.06.2018

Gairik C.

"A pleasant stay at a very comfortable accomodation"

I put up at a studio apartment in Derag Livinghotel for a duration of 2 weeks. The stay was near perfect. The rooms were clean, the staff was courteous and all the facilities were in good condition. The wifi connectivity was very good and the hotel p ...

21.05.2018

Harsh S.

"Nice location, Good staff and a pleasant stay"

It is placed in a nice locality, the reception and the staff were very co-operative & helpful. Overall a wonderful stay at Derag.

07.05.2018

Neza

"Okay"

I was staying in hotel for 2 months because of my trainee-ship in Frankfurt. The room was small but very clean and new. Location is not so good, especially because you have to walk uphill for 10 minutes from the train station. But the area is very ni ...

03.05.2018

Yogesh

"Nice and neat place to stay"

Pros: Close to bus and train station Spacious, clean apartment In Residential area made me feel secure Scope for improvement English speaking receptionist Smaller Kitchen utensils suitable for 1-2 persons

23.04.2018

K.

"Nice hotel in great location but needs to be remodelled."

I feel very comfortable in the nice little apartment. The location is great, easy to get anywhere. The rooms need to be remodeled badly. the condition is very old. When I moved into the apartment 358 on the 20MAR18 it smelled moldy and the fridge w ...

19.04.2018

Benoit L.

"Unacceptable"

Thé personnel is perfect But there is no control on heat. When we open the windows it is noisy or we have cigarette Smell. No Rest possible!

10.04.2018

Anonymous

"Close to the city centre and your friends!"

My overall experience was very good. The receptionist Fabian is amazing. My room was facing a private courtyard that was quiet and very relaxing. The grocery shop is close and convenient. Public transportation is all around. The reception gives parti ...

01.04.2018

John

"Best hotel for long stay"

Friendly staff, clean, great location for city and road access. They are now carrying out reservation work, so should be even better in the future

09.02.2018

Arunagiri S.

"Good accomadation for people away from home"

Things to improve: 1. Heating control inside the apartment - Apartment was too hot even with the controller set at 0 degrees. Had to leave the window and the door partially open, waste of energy. This also resulted in lots of noise from the road traf ...

05.02.2018

Gk

"Enjoyable"

Nice and friendly atmosphere with very helpful and friendly staff ready to help you with a smile Warm and friendly Nice area In the room where I stayed WiFi speed was extremely poor and below 1 Mbps only just barely usable for e-mail and light brows ...

23.12.2017

Jignesh J.

"Home away from Home"

I stayed in the Derag apartment for over 6 months. Apartment was very good and the location was excellent. I had wonderful experience stayin at the Derag. 24 x 7 reception was of great convinience. Staff was very co-operative and understanding. Only ...

08.12.2017

Anonymous

"Comfortable"

Overall, my stay was very good. The points for improvements that I would suggest are: -I asked for a toaster for my room, the one they brought didn’t work properly -I asked for more cutlery but never received them -furnitures may be renovated -d ...

02.12.2017

F.s.k.

"Disappointed stay in a bad hotel for a good price in Frankfurt."

If u have 20 Euro more in your pockets to spend per night, DO IT! I am there for business and need a proper functioning, clean, good hotel. I don´t need a place to drink a bunch of beers every night, eat can food and sleep because I am drunk. I need ...

18.11.2017

Mohammad I. K.

"Stay In Derag"

I stayed in Derag - Frankfurt Am Main for a month and my experience has been extremely satisfactory. All staffs are very co-operative and helpful. I strongly recommend people to stay in Derag. In fact, I would be travelling to Frankfurt again in Janu ...

06.11.2017

Lin

"Enjoyed my stay"

The employees were friendly. The hotel was clean. The location was close to the bus line. It was unclear to me, when I booked the room, that "with balcony" meant the bed was up 14 steps. I thought the balcony was an exterior space to sit. This was an ...

29.10.2017

Anonymous

"Attentive staff and good service"

I found all of the staff very helpful and they were also very friendly and welcoming. My room was always cleaned very well, which was always nice. I found it great that guests could stay for free and that I'd be given extta bedding and towels. Overal ...

02.10.2017

Anonymous

"Good Hotel for longer stays"

I lived at the Derag Hotel for 6 month in Frankfurt and enjoyed my time there. The staff is helpful and the location is very quiet yet close to the city. The apartment I was staying at needed some fixing some times, but it was always done quickly and ...

12.09.2017

Laetitia O.

"Really nice experience"

Helpul and nice staff

09.09.2017

Christine M.

"Disapppointed this time"

Smelly pillow and duvet, impregnated with old sweat. The cleaning was not perfect either. And I also found that to have the room cleaned on Wednesday and Friday is anything but optimal. Up to now, I have found that despite the boring location, the o ...

20.08.2017

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Verified Reviews